This Privacy Policy explains how The Wallpaper Atelier collects, uses, stores and protects your personal information when you visit our website, contact us, place an order, request samples or interact with us.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

1. About us

The Wallpaper Atelier is an Australian wallcovering business supplying natural grasscloth wallpaper, samples and related services.

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to The Wallpaper Atelier.

2. What personal information we collect

We may collect personal information when you:

• place an order through our website

• purchase samples

• submit an enquiry form

• apply for trade access

• request a quotation

• subscribe to our mailing list

• contact us by email, phone, social media or other channels

• interact with our website

The personal information we may collect includes:

• your name

• business name

• job title or trade role, where relevant

• email address

• phone number

• billing and delivery address

• order details

• payment and transaction details

• enquiry details

• trade application information

• communication history with us

• website usage information, such as cookies, analytics data, device information and browsing behaviour

We only collect personal information that is reasonably necessary for our business activities.

3. How we collect personal information

We may collect personal information directly from you when you provide it to us, including through our website, checkout, enquiry forms, email, phone calls, social media messages or in-person interactions.

We may also collect limited information automatically when you visit our website, including through cookies, analytics tools and similar technologies.

4. Why we collect and use personal information

We collect and use personal information so that we can:

• process and fulfil orders

• send samples

• provide quotations

• respond to enquiries

• assess trade access requests

• manage customer and trade relationships

• arrange delivery and logistics

• process payments

• provide customer service

• send order updates and important product information

• send marketing communications, where you have subscribed or where permitted by law

• improve our website, products and services

• maintain business records

• comply with legal, accounting and tax obligations

The Office of the Australian Information Commissioner describes personal information broadly as information or an opinion that identifies, or could reasonably identify, an individual.

5. Email marketing

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you updates about new collections, product information, trade news, samples, events or other relevant content.

You may unsubscribe from our marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We do not sell your personal information to third parties for marketing purposes.

6. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, remember preferences and understand how visitors use our website.

Cookies may collect information such as your device type, browser, pages visited, time spent on the website and how you arrived at the site.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

7. Payment information

Payments made through our website are processed through secure third-party payment providers.

We do not store your full credit card details. Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.

8. When we disclose personal information

We may disclose personal information to third parties where necessary to operate our business and provide our products and services.

This may include disclosure to:

• website hosting and ecommerce platforms

• payment processors

• delivery and courier providers

• email marketing platforms

• customer relationship management tools

• accountants, bookkeepers and professional advisers

• technology and analytics providers

• suppliers or service providers assisting with your order or enquiry

• government, regulatory or law enforcement bodies where required by law

We only share personal information where it is reasonably necessary for the relevant purpose.

9. Overseas disclosure

Some of the service providers we use may store or process information outside Australia. This may include website, payment, email marketing, analytics or cloud-based service providers.

Where personal information is handled by third-party platforms, it may be subject to the privacy policies and practices of those providers.

10. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include secure systems, password protection, restricted access, reputable third-party platforms and appropriate business procedures.

The Australian Privacy Principles require organisations that hold personal information to take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.

11. How long we keep personal information

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, manage customer relationships, maintain business records and comply with legal, accounting and tax obligations.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

12. Accessing or correcting your personal information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to your request.

13. Third-party websites

Our website may contain links to third-party websites, platforms or social media pages.

We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policies of any third-party websites you visit.

14. Children’s privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with the effective date shown below.

16. Contact us

If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact us:

The Wallpaper Atelier
Email: contact@thewallpaperatelier.com

Melbourne, Australia

Effective date: 16/05/2026